Aeva Health - Terms and Conditions

Last Updated: January 27, 2025

1. Introduction

‍These Terms and Conditions ("Terms") govern your use of Aeva Health's website, services, and digital platform (collectively "Services"). By accessing or using our Services, you agree to these Terms. If you disagree, do not use our Services.

2. Platform Status

‍Aeva Health is an informational and support platform, not a healthcare provider. We:

• Do not provide medical diagnosis, treatment, or prescriptions
• Are not a substitute for professional medical care
• Do not provide emergency medical services
• Connect users with independent practitioners
• Offer general wellness information only

3. Services

3.1 Subscription Service

• Monthly access to digital platform
• AI Health Assistant (AiEva)
• Health tracking tools
• Digital resources
• Monthly commitment with flexibility to cancel
• If you're not satisfied, contact support@aevahealth.com or use in-app support

3.2 Pay-Per-Session Service

• Individual practitioner consultations on a pay-as-you-go basis
• 24-hour cancellation policy
• Full payment required at booking
• No subscription commitment
• For payment or booking issues, contact support@aevahealth.com or use in-app support

3.3 AI Health Assistant (AiEva)

• Provides general guidance only
• Cannot diagnose or treat medical conditions
• May not account for individual medical circumstances
• Should not be used for medical decisions

4. Practitioner Services

4.1 Independent Contractors

‍All health practitioners are independent contractors who:

• Maintain their own insurance
• Set their own schedules
• Are responsible for their professional advice
• Must provide current certification/insurance documentation

4.2 Session Terms

• 24 hours notice required for cancellations
• Late cancellations charged at full rate
• No-shows charged at full rate
• Sessions start and end at scheduled times

5. Emergency Situations

5.1 Mental Health Emergencies

‍If experiencing a mental health emergency:

• Call 999 for immediate assistance
• Contact NHS Crisis Line: 111, option 2
• Visit nearest A&E

Aeva Health will:

• Redirect acute concerns to emergency services
• Reserve right to contact emergency services if immediate risk identified
• Document incidents
• Follow up within 24 hours

6. User Responsibilities

‍Users must:

• Provide accurate health information
• Update relevant medical conditions
• Arrive on time for sessions
• Follow professional recommendations
• Ensure adequate internet connection for online sessions
• Not record sessions without written permission
• Consult healthcare providers for medical decisions

7. Data Protection

7.1 Storage and Security

• All data stored exclusively on UK servers
• Encrypted at rest and in transit
• Compliant with GDPR and UK data protection laws
• Accessible only to authorized personnel

7.2 Data Deletion Rights

‍Users can request data deletion by emailing privacy@aevahealth.com:

• All personal data deleted within 30 days
• Deletion confirmation provided
• Minimal records retained as required by UK law
• Active subscriptions terminated upon deletion

8. Liability

‍Aeva Health:

• Is not liable for indirect, incidental, or consequential damages
• Caps liability at amount paid in preceding 12 months
• Maintains appropriate professional indemnity insurance
• Makes no guarantees of specific outcomes
• Is not responsible for technical issues beyond our control

9. Intellectual Property

‍All content and materials:

• Remain property of Aeva Health
• Cannot be shared or reproduced without permission
• Are protected by UK copyright laws
• Include confidential session content

10. Service Changes

‍We reserve the right to:

• Modify services with reasonable notice
• Update prices with 30 days notice
• Communicate changes via email
• Suspend or terminate services for violations

11. Complaints

• Submit complaints in writing to support@aevahealth.com
• Response provided within 5 working days
• All complaints handled confidentially
• Resolution process follows UK consumer protection standards

12. Governing Law

‍These Terms are governed by English law and subject to exclusive jurisdiction of courts of England and Wales.

13. Contact

‍For questions regarding these Terms, contact support@aevahealth.com.

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